Return and Exchange
Returns & Refunds
We hope you love every Perilona piece. If something isn't quite right, eligible items can be returned within 14 days of delivery.
Ready to Start a Return?
Sign in to your Perilona account, select your delivered order and submit your return request.
START A RETURN →Returns
Eligible merchandise may be returned within 14 days of the delivery date.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 14 days of delivery.
- Items must be unworn, unwashed and unused.
- All original tags must remain attached.
- Items should be returned in their original packaging.
- Items must be free from stains, makeup, perfume, deodorant marks, odors, alterations, damage or other signs of wear.
Perilona reserves the right to decline returns that do not meet these requirements.
Return Processing Fee
A flat $4.99 return processing fee will be deducted from your approved refund.
This fee helps cover return shipping, inspection and processing costs.
If multiple eligible products from the same order are returned together under one approved return request, the $4.99 fee is charged once per return, not once per item.
The $4.99 return fee will not apply when Perilona confirms that you received a damaged, defective or incorrect item.
Returns From Bundle & Promotional Offers
Promotional discounts are based on the number of eligible items purchased and ultimately kept.
If you return part of an order that received a quantity-based promotion, the discount will be recalculated based on the number of eligible items you keep.
If your return reduces your retained quantity below the requirement for your original promotion, the items you keep will be repriced according to the promotional tier they still qualify for.
Example
You purchase 3 dresses and receive 50% off.
You later return 1 dress and keep 2.
Because the 2 dresses you keep qualify for the Buy 2, Get 40% Off promotion, those two retained dresses will be recalculated at 40% off instead of 50% off.
Your refund will be calculated after this promotional adjustment and the applicable $4.99 return processing fee.
If the number of items you keep no longer qualifies for any quantity-based promotion, the retained items will be recalculated at their applicable non-bundle selling price, unless another valid promotion applies.
Exchanges
We currently do not offer direct exchanges.
If you would like another size, color or style, please return your original item and place a new order for your preferred item.
This also helps ensure that the item you want is not sold out while your original return is being processed.
How to Start Your Return
You can request your return directly through your Perilona customer account.
Select the account icon on our website or tap the Start a Return button below.
Use the same email address you used when placing your order.
Shopify will send a verification code to your email. Enter the code to sign in.
Open the delivered order containing the item you would like to return.
Select the item or items you would like to send back.
Select the most appropriate return reason and provide any additional information requested.
Submit your request for Perilona to review.
Once approved, you'll receive return instructions. Please follow those instructions when sending your item back.
Refunds
Once your returned merchandise arrives, our team will inspect it to confirm that it meets our return requirements.
- Approved refunds will be issued to your original payment method.
- The applicable $4.99 return processing fee will be deducted.
- Any applicable promotional or bundle pricing adjustment will be calculated before your refund is issued.
- Original shipping charges are non-refundable unless the return resulted from an error by Perilona or otherwise required by law.
Once the refund is issued, please allow approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Items marked Final Sale
- Gift cards
- Promotional giveaways or complimentary products
- Items specifically marked Non-Returnable
Purchasing an item with a promotional discount does not automatically make the item Final Sale unless it is specifically identified as Final Sale or Non-Returnable.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging, if applicable
- A brief description of the issue
Once confirmed, we'll work to resolve the issue at no additional cost to you.
Our Sustainability Commitment
Every Perilona piece is thoughtfully crafted using 100% recycled rPET fabrics.
Returns create additional transportation emissions and packaging waste. We encourage you to carefully review sizing information before placing an order.
Thank you for supporting a more thoughtful and sustainable future in fashion.
Need to Return an Item?
Access your Perilona account to view your order and submit your return request.
START A RETURN →Perilona reserves the right to reject merchandise that does not meet the eligibility requirements stated in this policy. This policy does not limit any rights available under applicable law.